Communicator 2007 and Outlook 2007 integration error


Error seen in Communicator 2007 R2:

There was a problem connecting to Microsoft office outlook. Your profile is not configured correctly. contact your system administrator with this information.

It can be solved in several ways:

  1. Make sure the default Outlook profile matches the “profile” = e-mail used for signing into OCS, equal your sip address:
    Go to: HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles
    Change DefaulProfile to your default profile name (Control Panel > Mail > Profiles)  

    Or go to: Control Panel > Mail > Profiles, select “prompt for a profile to be used”, restart outlook, select the profile, and click options, and select default profile. Restart outlook.

Another solution can be to run fixmapi.exe on the computer having this problem, If the default profile is already set correctly.

This solved the problem for me on a client running Vista and Outlook 2007 and no Exchange Admin tools.

Further reference:

About Author

Peter is an Exchange specialist with over 15+ years of experience with Exchange Server and certified Microsoft Certified Master (MCM) and Microsoft Certified Solutions Master (MCSM) on Exchange Server. He has been awarded the Microsoft MVP award, every year since 2007. He is active in the Microsoft community and User Group Leader for CoLabora (a danish UC & Cloud User Group). He works as an Cloud & Infrastructure Architect and Consulent, with primary focus on Exchange, Office 365, Azure and Skype for Business.

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  1. I get a Outlook Integration Error in Communicator 2007 with the message “There was a problem connecting to Microsoft Office Outlook. Outlook is not installed correctly. Repair or reinstall Outlook, and then update the personal information manager seeting on the personal tab in the option dialog box. ”

    I am not able to save my conversation history in Outlook and also calender doesnot integrate with the communicator.

    Do u have any suggestion for me?

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