Communicator

Communicator 2007 – cannot synchronize address book

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When this error is seen in the Communicator 2007 and Communicator 2007 R2 client, it can be a number of issues. Here’s a few steps to check: Validate the password for the service account (RTCComponentService) used on the AppPool “LSGroupExpAppPool” Make sure the AppPool is started “LSGroupExpAppPool” Make sure the default website running the /Abs – application has a SSL certificate applied and that it’s responding on port 443 (https) Shut down and restart the …

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Communicator 2007 and Outlook 2007 integration error

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Error seen in Communicator 2007 R2: There was a problem connecting to Microsoft office outlook. Your profile is not configured correctly. contact your system administrator with this information. It can be solved in several ways: Make sure the default Outlook profile matches the “profile” = e-mail used for signing into OCS, equal your sip address: Go to: HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles Change DefaulProfile to your default profile name (Control Panel > Mail > Profiles)   Or …

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OCS – how to retrieve user information using SQL queries

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There might be a situation where you would like an overview of the SIP URIs of the active users connected to one of the OCS servers in a pool, their last logon and what client version they are using. All these kind of information can be retrieved using SQL queries in the SQL Management Tools, connect to the RTC database on the backend server and run the selected queries below. Get a list of active …

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OCS – Communicator videos

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Microsoft has put online some small, but very informative videos, about how to use the Communicator client. Great for new users to the Communicator. Subjects are: Use Office Communicator for Instant Messaging How to Save Time with Tagging How Presence Can Make You More Productive How Your Contact List Can Make You More Productive